Shipping Policy

Thank you for shopping with Royal Paws! Every bed we make is crafted to order, and we work hard to get each one produced and shipped as quickly as possible.

Made to Order

Royal Paws beds are not pulled from warehouse stock. Each bed is manufactured individually to our specifications after your order is placed, which is why our timelines are longer than a typical online store.

Current production and delivery time: 8–10 weeks from the date of purchase.

We know that's a wait. We'd rather take the time to produce something properly than rush a product out that doesn't meet our standard. You'll receive tracking as soon as your bed ships.

Order Processing

Orders are confirmed within 1–2 business days of purchase. Production begins once your order is confirmed and added to the current manufacturing run.

Please note that orders are not confirmed on weekends or holidays.

Shipping & Delivery

Once your bed has completed production, it ships directly from our manufacturer by air.

Depending on your location, your order may arrive earlier or later than the estimated window. While we strive to meet these estimates, shipping times are not guaranteed and may be affected by factors outside of our control, including manufacturing schedules, carrier delays, customs processing, weather conditions, and peak holiday seasons.

Shipping Address

Please ensure that your shipping address is entered correctly before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. Orders sent to an incorrectly entered address are not eligible for a refund or replacement.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available) so you can monitor your package's progress.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed or arrives with a manufacturing defect, please contact us as soon as possible.

As outlined in our Refund & Return Policy, defective items must be reported within 30 days of delivery and must include clear photo or video proof for review.

Questions?

If you have any questions regarding your order or shipping, our support team is always happy to help and responds the same day. You can reach us at [Royalpaws0@outlook.com].

We appreciate your patience and thank you for choosing Royal Paws.